HELP CENTER

1. GETTING STARTED

SpoofGlobal is managed entirely through Telegram. No web dashboard, no email signup, no phone verification.

1. Open @SpoofGlobalBot on Telegram
2. Press Start — your account is created instantly
3. Create a SIP account (tap Create SIP Account)
4. Set your desired caller ID number
5. Deposit balance using cryptocurrency
6. Activate a route (CLI or No CLI)
7. Configure your SIP client and start calling

2. SIP CLIENT SETUP

You need a SIP client (softphone) to make calls. We recommend Zoiper — it's free and works on all platforms.

Zoiper Setup (Recommended)

1. Download Zoiper from your app store or zoiper.com
2. Open Zoiper and skip the setup wizard
3. Go to Settings > Accounts > Add Account
4. Enter your SIP credentials from the bot:
   • Domain/Host: Server IP shown in bot
   • Username: Your SIP username
   • Password: Your SIP password
5. Set Transport to UDP
6. Save — you should see "Registered" status

Other Supported Clients

• Linphone — Free, open-source (all platforms)
• Groundwire — Premium mobile client with push notifications ($14.99)
• MicroSIP — Free, lightweight Windows client
• 3CX — Free softphone (all platforms)
• Hardware phones — Grandstream, Yealink, Polycom, Cisco

See our detailed Zoiper guide or SIP client comparison for more.

3. CALLER ID

Your caller ID is the number that appears on the recipient's phone when you call. You can set it to any number you want.

Setting Your Caller ID

1. In the bot, tap your SIP account
2. Tap Change Caller ID
3. Enter the number in international format (e.g., 12125551234 for a US number)
4. The change takes effect immediately on your next call

Tips for Caller ID

• Use international format without the + sign (e.g., 12125551234 not +1 212 555 1234)
• You can change your caller ID as often as you want — there's no limit
• For the caller ID to display on the recipient's phone, you must use a CLI route
• No CLI routes are cheaper but the recipient may see "Unknown" instead of your number

4. ROUTES & PRICING

Routes determine how your call is delivered to the recipient. Each route has a rate, billing increment, and CLI/No CLI designation.

CLI vs No CLI

• CLI (Calling Line Identification) — Your chosen caller ID is displayed on the recipient's phone. Higher cost, but essential if the recipient needs to see your number.
• No CLI — Cheaper rates, but caller ID may show as "Unknown", "Private", or a random number. Good for calls where caller ID display doesn't matter.

Billing Increments

• 1/1 — Billed per second from the first second
• 6/6 — Billed in 6-second blocks (e.g., a 7-second call bills as 12 seconds)

How to Activate a Route

1. In the bot, tap Change Route
2. Browse available routes by country
3. Each route shows: rate per minute, billing increment, CLI/No CLI
4. Tap to activate — the route is applied to your SIP account immediately

Current Pricing

Rates vary by route and country. Check the bot for the latest pricing. Generally:

• USA No CLI: from $0.10/min
• USA CLI: from $0.24/min
• Canada CLI: from $0.05/min
• France CLI: from $0.10/min
• UK, Germany, and 100+ more countries available

5. DEPOSITS & BALANCE

How to Deposit

1. Tap Deposit Funds in the bot
2. Enter the amount in USD
3. Select your cryptocurrency (USDT, BTC, ETH, LTC, etc.)
4. Send the exact amount to the wallet address shown
5. Balance is credited automatically after network confirmations

Confirmation Times

• USDT (TRC20) — ~1 minute
• Litecoin — ~2.5 minutes
• Ethereum — ~1-5 minutes
• Bitcoin — ~10-60 minutes

Checking Balance

Tap Balance & History in the bot to see your current balance, deposit history, and call spending.

6. IP2IP MODE

IP2IP authentication lets you make calls without SIP registration. Instead of username/password, your server's IP address is whitelisted. Any SIP traffic from that IP is accepted.

When to Use IP2IP

• You have a static IP address (office, datacenter, cloud server)
• You're running a PBX (Asterisk, FreeSWITCH, 3CX, VICIdial)
• You want to route outbound calls from your existing phone system
• You need multiple concurrent calls from one connection

Setup

1. Create a SIP account in the bot and select IP2IP mode
2. Enter your server's public IP address
3. Configure your PBX to route outbound calls to SpoofGlobal's server IP
4. Calls from your whitelisted IP are accepted automatically

See SIP vs IP2IP explained for a detailed comparison.

7. TROUBLESHOOTING

Call Not Connecting / "Not Found" (404)

• Check that you have an active route — calls won't go through without one
• Make sure you're dialing in international format (e.g., 12125551234 for US)
• Verify you have sufficient balance for at least one billing block
• Check if the route is currently available in the bot

Zoiper Shows "Unregistered" or "Forbidden"

• Double-check your username and password — they're case-sensitive
• Ensure the server/domain field has the correct IP address
• Set transport to UDP (not TCP or TLS)
• Check that port is 5060
• If using IP2IP, make sure your current IP matches the whitelisted IP

Caller ID Not Showing

• Make sure you're using a CLI route — No CLI routes don't guarantee caller ID display
• Verify your caller ID is set correctly in the bot (international format, digits only)
• Some carriers may override or filter caller ID regardless — this is carrier-dependent

Call Drops After a Few Seconds

• Check your internet connection — VoIP requires stable bandwidth
• Try switching between WiFi and mobile data
• In Zoiper, set codec to G.711 (PCMU/PCMA) for best compatibility
• If using a VPN, try without it — VPNs add latency

"Request Timeout" (408)

• Your SIP client can't reach the server — check your internet connection
• Firewall may be blocking UDP port 5060 — ensure it's open
• Try a different network (switch WiFi/mobile data)

Still Having Issues?

Contact support at @SpoofGlobalSupportBot on Telegram. Include your SIP username and a description of the problem for fastest resolution.

8. FREQUENTLY ASKED QUESTIONS